FREQUENTLY ASKED QUESTIONS

WHAT DOES THE TREATMENT ENTAIL?

Each athlete will receive medical and rehabilitative treatments involving clinical medications and procedures, as well as specialized therapeutic modalities, corrective movements, and manual manipulation. In addition, prescription services and family care are included.

HOW CAN I BOOK A TREATMENT?

Athletes may call, text or email to formally book a round of treatment and request their preferred dates (2 to 3 consecutive days). The clinician will find space on his/her calendar and confirm that those dates work with your schedule. Once you confirm, your treatment is officially booked. If not at the clinic, you will likely be visiting the clinician at a hotel suite in your area, or in your own home. [Note: Groups take priority over individuals when requesting dates on the calendar.] Click here to reach out!

HOW DOES THE TREATMENT PROCESS WORK?

The clinician will need to see you for 2 to 3 consecutive days, depending on circumstances. Each treatment lasts approximately 60-90 minutes. For newcomers, your initial visit includes signing your patient intake forms explaining the risks and benefits of treatment involving medications, (including HIPAA and informed consent authorizations), plus a comprehensive assessment and detailed exam, so please plan a minimum of 90 minutes. For groups of 5 or more, your session could take a bit longer than average. No-shows will be charged a non-negotiable 50% of the clinician’s fee.

*Outcomes are not 100% guaranteed, as goes with any time you use medications, there are always risk of side effects or unsatisfactory results.

CAN I STILL PRACTICE OR PLAY THE SAME DAY AS TREATMENT?

Yes! These treatments are designed for you to perform at your absolute best! In fact, you might find it much easier to breathe, easier to recover, and easier to sustain a high level of performance over a longer period of time.

ARE THE MEDICATIONS SAFE? IS THE TREATMENT LEGAL?

Absolutely. Patient safety is our top priority. We use only the highest quality, hospital-grade, clinical medications during treatment. We consistently check the banned substance lists across all professional sports leagues for reference, and we never put an athlete at risk of failing a test, or more importantly, risk of harm. **We have NEVER had an athlete fail a drug test for any medications we use during treatment, and thus we have a 100% pass rate.**

HOW DO I PAY FOR TREATMENT? WHAT DOES IT COST?

The fees will be discussed with each athlete by the clinician. Athletes are encouraged to form a group of 3 or more individuals, as they will receive a 33% discount each. (Groups of 2 save 21% each.) The cost of treatment includes all medications; medical supplies; all clinical and rehabilitative services; flights, hotels and related travel costs for the clinicians; prescriptions; and family care. Athletes/financial advisors will be invoiced after treatment, and may pay online through the invoice software, or via direct wire, electronic ACH transfer, or a check. Credit cards will be charged an additional 3.75% processing fee.

Medical treatments are a service performed at the patient’s request, and once a patient officially books a treatment, the patient consents to the risks and benefits of the medications involved in the procedures. Treatments are a non-refundable service by the provider(s), and fees are non-negotiable.

DOES INSURANCE COVER TREATMENT?

We do not bill your treatments to insurance, however they are eligible for reimbursement, if your claim is submitted within 180 days of your treatment. All Pro Sports Medicine is a fee-for-service provider (i.e., elective medical care), so your payment must be received in our office first, and then insurance will review your claim and send a reimbursement check if eligible. The treatments are also tax deductible.

We recommend using an insurance specialist to submit your claim to your insurance carrier, so the coding is correct and your refund percentage is maximized. We do not speculate on the amount reimbursed, as treatments are customized for each individual, and each health condition and/or injury is unique. Refunds are at the discretion of the insurance carrier, and could be denied in various circumstances, such as if an athlete uses insurance to see other clinicians while also under care of APSM.

We can refer you to an excellent certified specialist to help answer important questions and submit your claim: To request information, please contact us.

WHAT WILL I SEE ON MY INVOICE?

Your invoice will include your Protected Health Information (PHI), which is protected under the Health Insurance Portability and Accountability Act (HIPAA) and its Privacy Rule. Our billing coordinators will ONLY send your PHI to the recipient(s) you designate. This protection falls under the HIPAA consent form you sign at your first appointment.

Additionally, your invoice will include your dates of service, the clinician’s information, your diagnosis(es), and the elements of care you received. We bill our services as all-inclusive flat fee, but if you decide to use your own insurance specialist to submit your reimbursement claim, a breakdown of the fee schedule can be supplied to him/her upon request. This information is subject to change.

HOW DOES THE CONCIERGE MEDICAL SERVICE WORK?

For non-athletes, retired-athletes, and just regular joes, we offer a concierge practice to handle your healthcare needs. This includes 24/7 access to your clinician, utilizing both clinical and telehealth approaches, including prescription services. These services are billed on a monthly retainer and are tax-deductible and eligible for insurance reimbursement. Please contact us for discrete, private healthcare.